Legal
Complaints
procedure.
If something isn't right, tell us. We'd rather hear about it and put it straight.
1. How to raise a complaint
Contact us with your name, the job address or quotation reference, and a description of the problem:
- Email: complaints@tomehelectrical.co.uk
- Phone: 07555 828246
- Post: Tomeh Electrical Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF (registered office - please do not attend in person, it is not a trading address)
2. What happens next
- We acknowledge your complaint within 5 working days.
- We investigate and give you a written response within 21 calendar days. If we need longer, we tell you why and give a new date.
- If you are not satisfied with our response, reply in writing and we will carry out a final review and issue our final position.
3. Terms that apply to the work
This procedure and our website terms cover use of this website and how we handle complaints. They do not set the terms of any electrical work: each job is governed by the separate quotation and contract terms we issue and you accept before work begins. Where those terms and this page differ in relation to the work itself, the quotation and contract terms apply.
4. Your other rights
Raising a complaint with us does not affect your statutory rights. If your complaint is about how we handle your personal data, see our Privacy Policy; you can also complain to the UK Information Commissioner’s Office at ico.org.uk.